Refund Policy

30-day money-back guarantee

We want this training to be genuinely useful in your building. If it is not the right fit, you can request a full refund within 30 days of your order date, for any reason. You do not need to finish the course or justify the request.

How to request a refund

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. To request one:

• Visit paddle.net and look up your order using the email address you used at checkout, or
• Email us at Melissa@eedge.net with your order details and we will arrange it for you.

Approved refunds are returned to the original payment method. Your bank typically posts the credit within 5–10 business days.

Group and district licenses

The same 30-day window applies to seat licenses purchased by a school or district. Within that window you may request a refund on unclaimed seats, or on the whole license. Where a purchase was made by invoice or purchase order, contact us directly and we will issue a credit or a corrected invoice.

Access after a refund

When a refund is issued, course access and any group code from that order end. Handouts and a completion certificate you already downloaded are yours to keep.

Questions

Email Melissa@eedge.net. You can also read our Terms & Conditions and Privacy Notice.